Last updated: September 30, 2026
These terms are an agreement between you and BIGtoken, Inc. (“BIGtoken”, “we”, “us”, “our”). They govern your use of bigtoken.com, app.bigtoken.com and everything we offer through them.
Please read them. They include important points about how rewards and earnings work, and about what happens if we believe engagement is not genuine.
Our Privacy Policy at https://bigtoken.com/privacy-policy/ explains what we do with your personal information and what we store on your device. It forms part of your agreement with us.
1. Who we are and how to reach us
BIGtoken, Inc.
- By email: hello@bigtoken.com
- By post: 11 South Run, Cold Spring Harbor, NY 11724
2. Agreeing to these terms
By creating an account or using our services, you agree to these terms. If you do not agree to them, please do not use our services.
If you are agreeing on behalf of a company, you confirm you are authorised to bind that company, and “you” means that company.
3. Changes to these terms
We may update these terms. We will post the new version on this page and update the date at the top. If a change is significant, we will let you know before it takes effect.
4. Who can use BIGtoken
You must be at least 13 years old to create an account. By creating one you confirm you meet that requirement.
BIGtoken is intended for people in the United States. Our services, our rewards and these terms are all built around United States law. You may use them from elsewhere, but we do not tailor them to any other country, and your information will be processed in the United States.
Some features, such as prize draws, may not be available in every state.
5. Your account
You are responsible for keeping your login details secure, and for everything that happens under your account. Tell us straight away if you think someone else has access to it.
Some sections below apply only to particular kinds of account. Each one says at the top who it is for.
One account of each type per person. You may have, for example, both a consumer account and a creator account. Creating more than one account of the same type, or creating accounts in someone else’s name, is grounds for us to withhold rewards and close those accounts.
You may also arrive at BIGtoken through a partner platform. If you do, you get a BIGtoken account governed by these terms, in addition to whatever agreement you have with that partner.
6. If you are a consumer
6.1 Surveys and engagements
You can complete surveys and engagements offered by brands. Please answer honestly. Responses that are made up, or generated automatically, are grounds for us to withhold rewards and close your account.
The questions in a survey are written by the brand running it, not by us.
6.2 Rewards
Depending on the offer, rewards may be a promotional code, cashback, a digital token, or entry into a prize draw.
When a reward becomes yours. A reward is yours once we confirm it. For a promotional code or a digital token, that is when you receive it. For cashback, it is when your receipt is approved. Until then a reward is pending, and we may decline it if the engagement does not meet the offer’s conditions or these terms.
Expiry. Promotional codes expire on the date shown with them. Other rewards do not expire while your account is open.
Rewards are personal. You may not sell or transfer a reward to anyone else. Cashback is paid to you as money. Other rewards cannot be exchanged for cash.
Closing your account. Please claim any approved cashback before you close your account. Unused codes and pending rewards end when the account closes.
If an offer ends. Rewards you have already received stay valid until they expire. Once an offer ends, no new rewards are given for it.
6.3 Prize draws
Some engagements offer entry into a prize draw rather than a guaranteed reward.
6.4 Promotional codes and cashback
Promotional codes are issued by the brand offering them, and work under that brand’s own conditions at the point you use them.
If a code does not work, contact us and we will try to replace it with another code from the same offer, or pass the problem to the brand. Whether a code is accepted at the brand’s checkout is decided by the brand.
7. If you are a creator
7.1 Campaigns
You can join campaigns, create share links and earn from the engagement those links produce. Individual campaigns may have their own terms, which apply in addition to these.
7.2 How earnings are worked out
Earnings are based on validated engagement, not on raw view counts. A view counts towards your earnings only if it meets our measurement criteria. Those criteria include how long the video was watched, what percentage was completed, whether there was genuine interaction, and checks on whether the activity is plausible.
7.3 Review and invalidation
New views are held for up to 48 hours while we check they are genuine. During that time they show as pending in your account, and we may remove views we determine are not genuine. This can reduce pending earnings you have already seen.
We do this to protect campaign budgets from fraudulent claims.
After the review period, views that pass are final, and we will not reduce the earnings from them.
If you think views were removed by mistake, contact us within 30 days using either method in section 1. We will review it and tell you the outcome.
8. Wallets and digital tokens
We may create a blockchain wallet linked to your account. If we do, we hold it on your behalf, which means we keep the key that controls it. Some rewards are issued as digital tokens sent to it.
Blockchain transactions cannot be reversed. Once a token has been sent, neither you nor we can undo it, recall it or edit it.
Records on a public blockchain are permanent. A record that your wallet received a particular reward is visible to anyone, indefinitely, including after you close your account. Related content stored on IPFS may also remain available on computers we do not control. This is explained further in our Privacy Policy.
We are not responsible for failures, delays or changes in the underlying blockchain network, which we do not operate or control.
9. If you are a brand or corporate customer
Brands and their staff use the platform under a separate commercial agreement. Where that agreement conflicts with these terms, that agreement applies.
10. Things you must not do
You must not:
- use bots, scripts, emulators or any automated means to generate engagement
- create more than one account of the same type, or accounts in another person’s name
- misrepresent who you are
- interfere with, manipulate or attempt to reverse engineer how we measure engagement
- attempt to access another person’s account, or any part of our systems you are not authorised to use
- copy or scrape content from our services
- use our services for anything unlawful
If you do any of these, we may withhold rewards or earnings, suspend your account, or close it.
11. Content you provide
You keep ownership of everything you submit, including your profile information, survey responses, receipts and anything you post to a campaign.
You give us permission to store, use, copy and display it as needed to run our services, and to share it with the brand running a survey or campaign so that it can see the results. This permission lasts while your content is on our services, and ends when you delete it or close your account, except for results already shared with a brand and anything recorded on a public blockchain.
You confirm that you have the right to submit what you submit, and that it does not break the law or anyone else’s rights.
12. Other companies’ services
If you reach BIGtoken through a partner platform, or follow a link from our services to a brand’s website, those services are run by other companies under their own terms. We are not responsible for them.
13. Suspending or closing an account
13.1 If you close your account
You can close your account at any time by contacting us using either method in section 1. Deletion of your personal information is covered by our Privacy Policy.
Please claim any approved cashback first. Pending rewards end when the account closes.
13.2 If we close your account because of a breach
We may suspend or close your account if you break these terms, if we are required to by law, or if we reasonably believe it is necessary to protect our service or other users.
We will email you the reason, unless the law or security stops us. You can reply within 30 days to challenge the decision, and we will review it and tell you the outcome.
13.3 If we close your account for other reasons
If we close your account for a reason that is not your fault, for example because we stop offering a feature or the service, we will give you at least 30 days’ notice by email and pay any approved cashback.
14. Our services are provided as they are
We work to keep our services available and working correctly, but we do not guarantee they will be uninterrupted or free of errors, and we do not guarantee any particular level of earnings or rewards.
Nothing in these terms takes away rights you have under the law that cannot be taken away by agreement.
15. Limits on our liability
To the extent the law allows, our total liability to you for all claims relating to our services is limited to the greater of the amounts we paid or owe you in the 12 months before the claim arose, and $100.
We are not liable for indirect or consequential losses, such as lost profits or lost opportunities.
These limits do not apply to earnings or approved cashback we owe you, to fraud, deliberate misconduct or gross negligence by us, to death or personal injury, or to anything else that cannot be limited by law.
16. Which law applies and where disputes are heard
These terms are governed by the laws of the State of New York, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Suffolk County, New York, and you and we both agree to the jurisdiction of those courts.
17. General
If part of these terms is invalid. If a court finds any part of these terms unenforceable, the rest stays in effect.
Transferring these terms. You may not transfer your account or your rights under these terms to anyone else. We may transfer them as part of a sale, merger or reorganisation of our business, and we will tell you if we do.
The whole agreement. These terms, together with our Privacy Policy and any rules for a specific campaign or prize draw, are the whole agreement between you and us about our services.
No waiver. If we do not enforce a part of these terms straight away, we can still enforce it later.
Events outside our control. We are not responsible for delays or failures caused by events we cannot reasonably control, such as outages of internet, hosting or blockchain networks, natural disasters, or actions of authorities.